We are practicing strict social distancing measures in our store. Operations have returned to normal but with limited exchanges at present. Please see below for details.
We are now offering a click and collect service. You can order online and select collect in store as delivery method, we will then have your order ready within half an hour to collect. Payment is made in store on collection.
Please note this also includes local surrounding territories for instance under Wokingham Barkham will be included.
Same day deliveries leave us at approx. 4pm and are generally delivered between 4:15pm-8pm. Whilst we aim to offer near guaranteed same day delivery in some circumstances this may not be possible and we will always update you if this is the case. Sunday cut off time is 2pm for delivery between 2:15pm - 5:00pm
We can accept cash too, along side our card reader we will leave an empty bag, you can place the cash into the bag and leave with the card reader again we will collect after you re-enter your home. We would prefer exact money if possible to limit the exchange of money.
Whilst we wish we could guarantee every item will work 100% due to mass manufacture this is not always the case, we are here to help. Please follow the below steps for resolution.
Only in rare circumstances can we accept any Juice or coil returns, this is strictly to do with hygiene. Even if unopened accept in the case of coils where provided no seals or foil has been broken we can offer replacements if purchased in error. It is widely accepted that due to many health concerns once a bottle of E-Liquid is handed over and delivered it cannot be returned, unless there is a manufacturing defect. Although juice flavours are displayed, due to flavourings sometimes they may not reflect the flavour you imagined, unfortunately due to the variance of taste buds and how we perceive flavours we cannot accept returns for this purpose.