Our High Street Store is now open again. We are still offering our normal delivery service too.

We are practicing strict social distancing measures in our store. Operations have returned to normal but with limited exchanges at present. Please see below for details.

Store opening hours

We are currently running a reduced store opening with the following opening hours.

Mon 10:30am - 4:00pm

Tues 10:30am - 4:00pm

WED CLOSED

Thurs 10:30am - 4:00pm

Fri 10:30am - 4:00pm

Sat 10:30am - 4:00pm

Sun 11:00am - 2:00pm

DELIVERIES

Click and Collect

We are now offering a click and collect service. You can order online and select collect in store as delivery method, we will then have your order ready within half an hour to collect. Payment is made in store on collection.

Delivery locations, Currently we only offer deliver to these following areas

  • Bracknell
  • Wokingham
  • Ascot
  • Crowthorne
  • Sandhurst
  • Camberley
  • Winnersh
  • Lower Early

Please note this also includes local surrounding territories for instance under Wokingham Barkham will be included.

Same day deliveries leave us at approx. 4pm and are generally delivered between 4:15pm-8pm. Whilst we aim to offer near guaranteed same day delivery in some circumstances this may not be possible and we will always update you if this is the case. Sunday cut off time is 2pm for delivery between 2:15pm - 5:00pm

Social distancing Policy

We offer a safe and secure way of paying for your goods, We can accept debit or credit card at the door including contactless payment up to the value of £45 (no value for chip and pin) How this works is :
  1.  We will place the goods in a secure bag on your doorstep with our card reader, we knock and then stand well back from the door
  2.  When you answer you can make payment via our card machine
  3.  We will confirm payment and then wait for you to take your goods and close the door, to which we will then collect our card reader and leave.

We can accept cash too, along side our card reader we will leave an empty bag, you can place the cash into the bag and leave with the card reader again we will collect after you re-enter your home. We would prefer exact money if possible to limit the exchange of money.

If you are self isolation due to symptoms of Covid-19 or have any special requests please contact us using the contact us link at the top right of the home page or by calling us on the number shown.

Payment methods we accept

  • Payment in store Via cash/Card
  •  Cash at the Door on delivery
  •  Payment via Debit or credit card at the door
  •  Bank Transfer before delivery

Returns

Whilst we wish we could guarantee every item will work 100% due to mass manufacture this is not always the case, we are here to help. Please follow the below steps for resolution.

Hardware Returns

  1.  Any item found to be faulty will be refunded or replaced in store ONLY with certain exceptions.
  2.  If you are a vulnerable person or in isolation we can arrange to arrange the return via delivery method.
  3.  ALL items will be tested for faults before a refund or exchange is performed, if the item is found to have no faults we reserve the right to refuse a refund or exchange.
  4. As below Juice is NON refundable and cannot be returned even un-opened upon being delivered or you leaving our store.

Juice and Coil Returns

Only in rare circumstances can we accept any Juice or coil returns, this is strictly to do with hygiene. Even if unopened accept in the case of coils where provided no seals or foil has been broken we can offer replacements if purchased in error. It is widely accepted that due to many health concerns once a bottle of E-Liquid is handed over and delivered it cannot be returned, unless there is a manufacturing defect. Although juice flavours are displayed, due to flavourings sometimes they may not reflect the flavour you imagined, unfortunately due to the variance of taste buds and how we perceive flavours we cannot accept returns for this purpose.

Above all we wish everyone good health and be safe.